Healthcare System Increased Exit Interview Rate By 44% With Kure
PROJECT SUMMARY
Problem: A healthcare system faced a major challenge—when employees left, they weren’t sharing why. With only 45% of exit interviews completed, the organization struggled to gather the insights needed to understand turnover trends and improve employee retention.
The organization turned to Kure, the AI-powered process improvement software designed to guide teams through problem-solving. With Kure’s help, they successfully boosted exit interview completion rates from 45% to 65%—a 44% improvement!
The Problem
In healthcare, retaining skilled employees is just as vital as delivering top-notch patient care. High turnover disrupts workflows, increases costs, and places extra pressure on remaining staff. Understanding why employees leave is the first step in fixing the problem, but this organization wasn’t getting the information it needed.
The core issue? Too few employees were completing exit surveys. Without this data, HR and leadership had no clear way to pinpoint why employees were leaving or how to prevent it.
Like many healthcare organizations, they were dealing with high turnover and stretched resources. On top of that, most termination details were entered by managers instead of employees, making the data less reliable.
Determined to turn things around, the organization assembled a team of skilled professionals led by a project leader trained in process improvement. They used Kure’s AI-driven workflow, which follows the DMAIC (Define, Measure, Analyze, Improve, Control) methodology, to streamline the project and focus on real solutions.
The Root Causes
With Kure’s guidance, the team analyzed the problem in depth and identified three major roadblocks:
No Standard Process: Managers lacked a clear, consistent method for entering termination details, leading to gaps in data.
Limited Follow-Up: Exit surveys were rarely reviewed or acted upon, leaving employees and managers unmotivated to complete them.
Email Challenges: Surveys were sent to employees' work emails, but by the time they received them, many had already stopped checking their accounts.
These issues made it difficult to collect meaningful feedback and even harder to take action on turnover trends.
The Solutions
Using Kure’s AI-powered guidance, the team developed a structured approach to increase exit survey participation. Key solutions included:
A Standardized Termination Process: A clear, step-by-step procedure was created to help managers document termination details accurately, including reason codes and benefit timelines.
HR Oversight for Accuracy: HR specialists were assigned to review termination entries with managers, ensuring data was accurate and reliable.
Proactive Leadership Engagement: Leadership received regular reports on exit survey completion rates, reinforcing the importance of follow-ups before employees left.
Highlighting the Benefits: Managers were shown how increased survey completion provided better insights for reducing turnover, boosting their motivation to encourage participation.
Kure’s AI-driven workflow provided real-time guidance and recommendations at every step, helping the team move quickly and efficiently to implement these changes.
The Results
The impact was immediate and impressive!
Exit interview completion jumped from 45% to 65%—a 44% improvement!
Managers and leaders became more engaged, understanding the importance of exit surveys.
Higher-quality data provided HR and leadership with clearer insights into why employees were leaving.
A structured, repeatable process ensures long-term success in managing turnover.
With more reliable data, the organization can now take meaningful steps to improve employee retention and create a better workplace for everyone.
Conclusion
This success story shows how a structured, AI-guided approach can lead to big results. With Kure’s intelligent process improvement workflow, the healthcare system didn’t just increase exit interview participation—they also built a foundation for reducing turnover and strengthening their workforce.
Kure’s AI-driven guidance helped the team identify the real issues, implement solutions quickly, and see results up to three times faster than traditional methods. By leveraging technology to streamline problem-solving, the organization is now better positioned for long-term success—ensuring they retain talent, improve workplace culture, and continue delivering high-quality patient care.
With Kure, organizations don’t just solve today’s problems—they build a smarter, more successful future.
*We value our clients’ confidentiality. While we’ve changed their names, the results are real.
