Virginia State Government Improved Compliance By 92% With Kure
PROJECT SUMMARY
Problem: In 2020, a state government agency launched a new program allowing employees to work in flexible locations based on their roles and responsibilities. While this initiative boosted safety, morale, and operational agility, it also introduced a significant compliance challenges related to employee benefits and tax requirements.
By turning to Kure, an AI-powered process improvement software, the agency reduced compliance defects by an impressive 92%, bringing the defect rate down to just 2.6%. Kure’s intelligent workflow guided the team every step of the way, helping them complete the project quickly and effectively while laying a foundation for ongoing success.
The Problem
Balancing employee flexibility with regulatory compliance is no small feat for state government agencies. For this organization, embracing a “connected workforce” strategy promised greater employee satisfaction and enhanced workplace safety. However, it also introduced new challenges. Accurately tracking employee work locations, tax obligations, and workforce designations became a critical priority to avoid penalties, rejected claims, and financial setbacks.
The agency’s leadership knew they needed a robust system to manage these complexities. Without a solution, misaligned data threatened compliance with tax laws and employee benefit regulations. Recognizing the urgency of the situation, the organization assembled a skilled team, guided by a project leader, and adopted Kure’s AI-powered workflow to streamline their process and keep their focus on solving the problem.
The Root Causes
An in-depth review uncovered several root causes behind the compliance issues:
Fragmented Processes: Employee location, tax status, and work designations were tracked separately by multiple departments, leading to inconsistent data and oversight gaps.
Lack of Ownership: No single team or individual was responsible for ensuring compliance, making accountability a challenge.
Manual Tracking: Reliance on outdated, manual processes increased the risk of human error and further complicated efforts to maintain accurate records.
These inefficiencies made it clear that the agency needed a centralized, automated approach to regain control and ensure compliance.
The Solutions
The agency adopted Kure’s AI-powered process improvement platform to address these challenges. With Kure’s intelligent workflow guiding the project, the team leveraged real-time insights, examples, and actionable suggestions to implement effective solutions quickly.
Centralized Gap Report: Kure’s AI-driven tools helped create an automated report consolidating data from multiple departments into one unified view. This report flagged compliance discrepancies, enabling teams to address potential issues proactively.
Clear Accountability: The platform’s step-by-step guidance helped the agency assign specific responsibilities to designated teams for monitoring and updating key data, eliminating confusion about roles.
Streamlined Processes: By automating data tracking, Kure’s tools reduced the reliance on manual entry, minimizing errors and improving accuracy. The platform’s AI capabilities provided actionable insights to continuously refine workflows.
These solutions transformed the agency’s approach to compliance, making the process both efficient and sustainable.
The Results
The results were immediate and game-changing:
92% Reduction in Defects: Within just one month, the compliance defect rate dropped from 34% to 2.6% per pay period, thanks to Kure’s intelligent workflow and centralized data tracking.
Improved Accountability: Clear ownership of compliance tasks reduced miscommunication and delays, allowing teams to address issues faster and more effectively.
Sustainable Improvements: The automated tracking system’s real-time alerts ensured discrepancies were resolved before escalating, setting the agency up for long-term success.
Beyond compliance, these improvements enhanced employee trust and streamlined the agency’s operations, creating a solid foundation for future challenges and regulatory changes.
Conclusion
By leveraging Kure’s AI-powered process improvement platform, the state government agency achieved a dramatic 92% improvement in regulatory compliance in record time. Kure’s intuitive workflow guided the team with real-time suggestions, actionable insights, and AI-powered analysis, helping them solve complex challenges and implement effective solutions up to three times faster than traditional methods.
This project not only resolved an immediate compliance challenge but also equipped the agency with the tools and processes to adapt to future changes confidently. With streamlined workflows, clear accountability, and a commitment to continuous improvement, the organization set a strong precedent for operational excellence and workforce flexibility.
*We value our clients’ confidentiality. While we’ve changed their names, the results are real.
