Bain Explains Why Telehealth Will Outlast the Pandemic
More than 80% of doctors expect to use telehealth at the same or greater level than they do now.
Telehealth will not replace in-person visits: 82% of doctors say telehealth will complement in-person care, largely replacing interactions previously done over the phone.
Prior to the pandemic 90% of telehealth visits represented new utilization of services, meaning patients would not have used health services absent a telehealth option.
93% of administrators are somewhat or extremely concerned that payers’ decisions on telehealth will significantly influence their profitability.
Providers will need to demonstrate to payors that telemedicine costs less than in-person visits or provides better outcomes.
Source: Bain & Company
