Information Services Company Decreased Time To Approve Sales Contracts By 44% With Kure
PROJECT SUMMARY
Problem: Contract approvals were taking 5 days, leading to lost opportunities, unhappy customers, and slower revenue.
Result: The average time to approve a sales contract dropped from 4.8 days to 2.7 days, a 44% improvement with the help of Kure, the AI-powered process improvement platform.
The Problem
In the fast-moving world of information services, speed and accuracy can make all the difference—especially when it comes to approving sales contracts. At a company based in Fort Worth, Texas, contract approvals were dragging out far too long. Deals stalled, customers waited, and revenue was delayed.
On average, it was taking nearly five business days to approve a single sales contract. These long wait times led to frustrated customers, delayed onboarding, and deals that hung in limbo far too long.
The issue stemmed from one critical area—SKU (stock keeping unit) data in Salesforce. The data wasn’t consistent. Contracts had to be checked and rechecked, often more than once. Teams across departments found themselves wasting time fixing errors, resending information, and trying to keep everything aligned.
To solve the issue without piling more work on their teams, the organization turned to Kure, the AI-powered process improvement platform. Kure walks teams through each step of a project using the proven DMAIC (Define, Measure, Analyze, Improve, Control) method. With smart suggestions, data analysis, and built-in examples, teams are able to solve problems up to 3x faster—and that’s exactly what this company needed.
Leadership recognized the bigger picture. This wasn’t just an efficiency problem—it was a barrier to growth. To tackle it, they brought together a group of skilled professionals, led by a project manager working toward their Lean Six Sigma Green Belt Certification. With help from Kure, the team quickly got to work streamlining the process and focusing more time on solving problems, not managing confusion.
They also kept Ethical Efficiency™ top of mind—making sure the improvements would not only increase speed, but also reduce stress, confusion, and rework for everyone involved.
The Root Causes
Kure helped guide the team through a deep dive into the current state of the approval process. Two major causes of delay stood out:
The product team didn’t have enough support, making it tough to maintain consistent SKU records.
SKU formats were all over the place—some were too simple, others too complex—leading to mistakes, misunderstandings, and backlogs.
The team used the principles of Ethical Efficiency to ask an important question: How can we fix this in a way that supports both our business goals and the people doing the work? That focus helped ensure that their improvements were both practical and people-centered.
The Solutions
With Kure providing step-by-step guidance, the team launched several high-impact improvements:
A dedicated resource was added to the product team to manage SKU consistency and updates.
Parts of the SKU approval process were automated, reducing human error and saving time.
The contract management team drove cross-functional collaboration:
They built use cases to explain the need for changes.
SKUs were cleaned up and renamed for clarity.
Contract templates were updated to reflect the new structure.
Billing and leadership teams were involved to ensure alignment across the board.
These changes didn’t just make the process faster—they made it easier to follow, more collaborative, and less prone to confusion.
The Results
The improvements paid off. The average time to approve a contract dropped from 4.8 days to just 2.7 days—a 44% reduction.
That means deals are closing faster, customers are getting what they need sooner, and internal teams are working with more confidence and less frustration. And this is just the beginning—even more improvements are expected once updated SKU pricing is fully in place. With cleaner data and smarter automation, the process will only get better from here.
Conclusion
By using Kure’s AI-powered process improvement platform, this information services company was able to turn a frustrating challenge into a huge success. Kure helped the team focus on what mattered most, guiding them to smarter solutions with fewer delays and better outcomes.
Most importantly, by applying Ethical Efficiency™, the team made sure their improvements worked for the business and the people. The result? A faster, simpler contract process—and a company that's more prepared than ever to grow with confidence and purpose.
*We value our clients’ confidentiality. While we’ve changed their names, the results are real.
